CodaWren

Support

Help with connections, playback, and purchases.

Get in touch.

Please leave out passwords, API keys, and private server addresses.

Common questions

My library will not connect.

Check that your music server is reachable from the iPhone’s current network, and confirm the account can sign in to the server. CodaWren supports Navidrome and compatible Subsonic libraries. If you contact us, include the server software and version, not its private address or credentials.

Can I listen offline?

Download the music in CodaWren before going offline. Playback still requires active Pro access. If a download fails, check free space on the iPhone and whether the track is available from your server, then retry.

A purchase is not showing up.

Open CodaWren and use Restore Purchases. If access is still missing, tell us the purchase type and what the app shows. Do not send payment card details.

How does lyric translation work?

CodaWren supports on-device, user-configured online, and official translation. Availability depends on the provider and configuration; official translation also requires available credits. An online provider receives lyrics when you select it. See the Privacy page for the data each option uses.

What should I include in a report?

Describe what happened, what you expected, and the steps to reproduce it. Include the CodaWren and iOS versions. If a screenshot helps, check it for personal information before sending it. You can also use Help & Feedback in the app.